Privacy Policy
Effective Date: February 26, 2026
Last Updated: February 26, 2026
Villa Stay Lonavala (“we,” “us,” “our,” or “Villa Stay Lonavala”) operates the website villastaylonavala.in (the “Website”) and provides villa rental and booking services in Lonavala, Maharashtra, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our services.
By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Website.
1. Information We Collect
1.1 Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Register for an account
- Make a booking or reservation
- Contact us through our contact forms
- Subscribe to our newsletter
- Communicate with us via email, phone, or WhatsApp
- List your property on our platform
This information may include:
- Full name
- Email address
- Phone number (including WhatsApp number)
- Billing and shipping address
- Payment information (processed securely through our payment partners)
- Date of birth
- Government-issued ID (for verification purposes)
- Property listing details (for hosts)
1.2 Booking Information
When you make a booking, we collect:
- Check-in and check-out dates
- Number of guests
- Special requests or preferences
- Booking history
- Review and rating information
1.3 Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Device information (mobile device ID, screen resolution)
- Location data (with your permission)
- Cookies and similar tracking technologies
1.4 Communication Data
We collect information from your communications with us, including:
- Messages sent through our platform
- WhatsApp communications
- Email correspondence
- Phone call records (for quality assurance)
- Customer support interactions
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide and Manage Services
- Process and manage your bookings and reservations
- Facilitate communication between guests and hosts
- Send booking confirmations, reminders, and updates
- Send notifications via email, SMS, and WhatsApp
- Process payments securely through our payment partners (Razorpay, PhonePe)
- Manage your account and profile
- Provide customer support
2.2 To Improve Our Services
- Analyze usage patterns and trends
- Conduct research and analytics
- Improve Website functionality and user experience
- Develop new features and services
- Personalize your experience on our Website
2.3 For Marketing and Promotional Purposes
- Send promotional emails about special offers and new properties
- Display targeted advertisements (with your consent)
- Send newsletters and marketing communications
- Conduct surveys and request feedback
2.4 For Legal and Security Purposes
- Comply with legal obligations and regulations
- Prevent fraud and unauthorized transactions
- Protect the rights, property, and safety of Villa Stay Lonavala, our users, and others
- Enforce our Terms and Conditions
- Resolve disputes
3. How We Share Your Information
We may share your information in the following circumstances:
3.1 With Property Hosts
When you make a booking, we share necessary information with the property host, including your name, contact details, and booking information.
3.2 With Service Providers
We may share your information with third-party service providers who assist us in operating our Website and providing our services:
- Payment Processors: Razorpay, PhonePe (for processing payments securely)
- Communication Services: Twilio (for WhatsApp messaging and SMS notifications)
- Analytics Providers: Google Analytics (for website analytics)
- Email Services: For sending transactional and marketing emails
- Cloud Storage: For secure data storage and backup
- Customer Support Tools: For managing customer inquiries
3.3 For Legal Reasons
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government or regulatory requests
- Investigations related to fraud, security, or illegal activities
- Protection of our legal rights and interests
3.4 Business Transfers
If Villa Stay Lonavala is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
3.5 With Your Consent
We may share your information with other parties when you have given us explicit consent to do so.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website.
4.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our Website. They help us recognize your browser and capture certain information.
4.2 Types of Cookies We Use
- Essential Cookies: Necessary for the Website to function properly
- Performance Cookies: Help us understand how visitors use our Website
- Functionality Cookies: Remember your preferences and settings
- Advertising Cookies: Used to deliver relevant advertisements
4.3 Managing Cookies
You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our Website. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-DSS compliant partners
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection practices
- Regular backups and disaster recovery procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (e.g., tax and accounting requirements)
- Resolve disputes and enforce our agreements
- Maintain business records
Generally, we retain:
- Booking Information: 7 years for tax and legal compliance
- Account Information: Until you request deletion or account closure
- Marketing Data: Until you unsubscribe or opt-out
- Communication Records: 3-5 years for quality assurance
7. Your Rights and Choices
You have the following rights regarding your personal information:
7.1 Access and Correction
You can access and update your personal information by logging into your account or contacting us.
7.2 Data Portability
You have the right to request a copy of your personal information in a structured, machine-readable format.
7.3 Deletion
You can request deletion of your personal information, subject to legal and contractual obligations.
7.4 Opt-Out of Marketing
You can opt-out of receiving marketing communications by:
- Clicking the “unsubscribe” link in our emails
- Updating your communication preferences in your account settings
- Contacting us directly
7.5 Withdrawal of Consent
Where we rely on your consent to process your information, you can withdraw that consent at any time.
7.6 Complaints
If you have concerns about how we handle your data, you can contact us or lodge a complaint with the appropriate data protection authority.
8. Third-Party Links
Our Website may contain links to third-party websites, including:
- Social media platforms
- Payment gateways
- Partner websites
- Advertising networks
We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
11. WhatsApp Communications
We use WhatsApp to communicate with you regarding bookings, confirmations, and customer support. By providing your WhatsApp number, you consent to receive messages from us via WhatsApp. You can opt-out of WhatsApp communications at any time by informing us.
WhatsApp communications are subject to WhatsApp’s Privacy Policy.
12. Payment Information
We do not store your complete payment card information on our servers. All payment transactions are processed securely by our payment partners:
- Razorpay: Privacy Policy
- PhonePe: Privacy Policy
These payment processors are PCI-DSS compliant and use industry-standard encryption to protect your payment information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by:
- Posting the updated Privacy Policy on our Website
- Updating the “Last Updated” date
- Sending you an email notification (for significant changes)
We encourage you to review this Privacy Policy periodically. Your continued use of our Website after any changes constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Villa Ventures Private Limited
Trading as: Villa Stay Lonavala
Website: villastaylonavala.in
Email: privacy@villastaylonavala.in
Phone: [Your Contact Number]
Address: Lonavala, Maharashtra, India
We will respond to your inquiry within 30 days.
15. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Maharashtra, India.
16. Consent
By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.